Refund & Return Policy

By placing an order with Official Syna, you agree to the following terms and conditions. These policies are designed to give you a clear understanding of our return and refund process, applicable to all orders within Australia.

A. 7-Day Return Policy

We offer a 7-day return window starting from the date you receive your order. To qualify for a return, items must be unused, unworn, and in their original condition with tags attached and packaging intact. Products showing signs of wear or damage will not be eligible for return.

B. Return Process

To start a return, please contact us at

contact@officialsyna.site . Once your request is reviewed and approved, you'll get within 5 business days, our team will provide you with return instructions and a shipping label.

Please note that items sent back without prior approval will not be accepted.

C. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately upon delivery. Our team will review your claim and arrange a quick replacement or refund.

Delivery times for exchanged products may vary depending on your location.

D. Exchanges

We currently process exchanges only for items that are damaged, defective, or incorrect in size or style. For any exchange requests, please email us at

contact@officialsyna.site , and we’ll guide you through the process.

E. Restocking Fee

Official Syna does not charge any restocking fees for returned or exchanged products.

F. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be issued to your original payment method within 5 business days. Please note that bank processing times may vary.

G. Discounts and Promotions

Discounts or promotional codes must be applied at the time of purchase. Refunds will not be issued for unused or expired discounts. Please review your order before checkout to ensure all promotions are correctly applied.

If you have any questions about your return or refund, feel free to contact our customer support team.

Contact Us

For quick assistance, reach out to us anytime:

Email: contact@officialsyna.site 

Phone: +61 413 482 946

Address: 121 Crown St, Surry Hills NSW 2010, Australia

Thank you for shopping with Official Syna . We appreciate your trust and look forward to providing you with top-quality men’s caps and belts every time you shop with us.

Business Information

Business Name: Official Syna

Business Hours: Monday-Saturday 10 am - 6 pm

Business Phone: +61 413 482 946

Business Email: contact@officialsyna.site 

Business Address: 121 Crown St, Surry Hills NSW 2010, Australia